Dear Expert,
Please let us know what is standard /best practice for below activities in SAP Support phase?
- Who will responsible for Authorization Matrix?
- Who will be first point of contact (Functional / Basis Consultant) to SAP user for any new authorization request?
- Who will do the testing & impact analysis of new authorization?
- If we provide any new SAP transaction code to the end user & user is facing authorization object issue then who will be first point of contact for user Functional / Basis Consultant?
- Also who will be fist point of contact (Functional / Basis Consultant) for new User ID creation request?
In our current practice Functional consultant is dealing with end user. He is taking requirement of new Report/Transaction access request & doing analysis. Then he is taking approval from BPO & based on BPO approval Functional consultant is providing training to end user. When end user is accepted requested report requirement in standard report or transaction data process then Functional consultant is sending request to Basis consultant along with authorization parameters like Role, Organization parameters, type of activity (create/change/display/delete) etc.
Our Basis consultant is not agreeing for this process & he want to directly deal with end user for all activities & he will take help of Functional consultant if required.
Sorry friends this is not technical discussion but it is create big dispute between our internal support team regarding who will be first point of contact for any authorization related issue?
Regards / Aviya.