SAP EHSM Interactive Forms

Hello Experts,

We have few doubts about EHSM, as per SAP help we can Record incidents offline, one method transfers the data from the form either manually (e.g. Inquiry Form :

Recipient has completed the inquiry form and sent it back; the system processes the inbound e-mail and creates a task for the person who sent the inquiry to review the contents of the returned form)

OR Automatically

Doubt 1) How I can update offline incident data automatically? Is there any transaction code or program I have to execute to update incident data automatically?

Doubt 2) how can we hide unwanted fields in EHSM Portal based solution as we used screen variant in case of SAP EH&S?

Doubt 3) How can we change the default status, e.g. currently it shows New, In-process, Closed and void. We would like to add our status in between In-process and closed.

Thanks

Sunil Jawalkar