Our team has implemented the social media channel ( for example twitter and facebook) into CRM 7.0 EHP3 ( detail see here)
For product standard requirements, it is necessary to provide our customer the choice to delete the facebook posts and tweets stored in CRM database table according to their dedicated consent requirement. In this blog I will show you how to implement the destruction object for social post destruction. You can follow it to create your own destruction object.
Step1 Create a new entry in tcode DOBJ
Double click the created entry, maintain the component for it. In my case I use "Customer Relationship Management" for it.
Also specify the data destruction execution report name.
Step2 Do customizing in tcode IRM_CUST
Choose OT_FOR_BS
Create a new entry for your destruction object:
Double click "Allowed Start Time", specify which field is considered by ILM framework to judge whether a post could be destructed.
Here I choose the IRM constant CREATION_DATE. It is just a constant but NOT the field of your database table. Later on we will map this constant to the real field of the database table.
In "Allowed Policy Category", choose RTP as policy category.
Double click on Object Category-Specific customizing, specify your BOR object name below:
Mapping the IRM constant CREATION_DATE to the field of your database table:
In my database table I have CREATION_DATE_TIME to store the timestap of post creation, and UUID for post unique identifier.
Specify the key field name of your database table.
Till now we have finished all the customizing. The new step is to implement destruction report CRM_SOCIAL_ILM_DES.
Step3 implement destruction report CRM_SOCIAL_ILM_DES
The selection screen of report could be found below. It allows you to specify whether the destruction report is only written into application log, or also output to list besides application log, or only list. The Run comment can enable you to maintain an explanation text of each run so that you can easily find the run information later in application log according to the comment.
Most of the jobs have been done via the utility class cl_crm_soc_destruct_ilm_tool. The source code could be find from attachment.
INCLUDE crm_social_des_sel.
INCLUDE crm_social_des_f01.
INITIALIZATION.
PERFORM processing_options_text_set.
START-OF-SELECTION.
CALL METHOD cl_crm_soc_destruct_ilm_tool=>run
EXPORTING
iv_comment = p_coment
iv_test_mode = p_test
iv_detail_log_option = space
iv_output_option = p_prot_o.
The key point is in method PROCESS_POST_WITH_FOLLOWUP. In this method as developer you do not need to check whether a post could be destructed. Instead, you tell the ILM framework which field of database tabe is used as destruction evaluation and ILM framework will tell you the result whether a post is destructible.
lx_rule_exec TYPE REF TO cx_lrm_rule_exec,
lv_destructible TYPE lrm_destructible,
dref_uuid TYPE REF TO crmd_soc_post-uuid,
dref_create_date TYPE REF TO crmd_soc_post-creation_date_time,
dref_type TYPE REF TO crmd_soc_post-type,
dref_tab TYPE if_lrm_types=>ty_t_field_value.
CLEAR: lv_field_value, dref_tab, lv_destructible, mt_check_field_values.
lv_field_value-v_table_name = 'CRMD_SOC_POST'.
lv_field_value-v_field_name = 'UUID'.
GET REFERENCE OF iv_key-uuid INTO dref_uuid.
APPEND dref_uuid TO dref_tab.
lv_field_value-t_field_value = dref_tab.
INSERT lv_field_value INTO TABLE mt_check_field_values.
CLEAR dref_tab.
lv_field_value-v_table_name = 'CRMD_SOC_POST'.
lv_field_value-v_field_name = 'CREATION_DATE_TIME'.
GET REFERENCE OF iv_key-creation_date_time INTO dref_create_date.
APPEND dref_create_date TO dref_tab.
lv_field_value-t_field_value = dref_tab.
INSERT lv_field_value INTO TABLE mt_check_field_values.
TRY.
mr_irm->get_retention_rule_f_values(
EXPORTING
ith_field_values = mt_check_field_values " field names and values of an instance
IMPORTING
ev_destructible = lv_destructible " information about destrucibility
).
CATCH cx_lrm_rule_exec INTO lx_rule_exec.
mr_ilm_destruction_db_run->error( ).
" DO YOUR ERROR HANDLING HERE
RETURN
ENDTRY.
In next blog, I will show you how to test the new destruction object via tcode ILM_DESTRUCTION.